| ARIADNE
- Supplying practical software solutions to the Friendly
Societies and Membership organisations for 11 years. |
| ARIADNE
specialises in key areas of expertise and would like to hear from you
if you have any of the following requirements: |
 |
A
membership or contact management solution (online membership) |
|
A
conference or events management system (online events) |
|
An
integrated Insurance adminstration system for large and small
organisations |
|
Integrated Document Management or Intelligent Data Capture solutions |
|
Case
Management and Workflow |
|
Education
& Training and Examinations & Qualifications |
|
Marketing,
recruitment and fundraising |
|
Balloting
and Voting systems |
|
Integrated
web site solutions (applications, payments, course and event booking,
e-commerce, call-centre, help-desk) |
|
Access by
PDAs for officers on the move. |
 |
| Customers range in size from those with 5,000
members to 1.3 million, from 5 users to 500. |
| To find out more, contact Richard Slade
(020 7843 4404) richard@millertech.co.uk. |
| |
|
| How do you measure a successful supplier? |
| The battlefield of IT
is strewn with the casualties of failed projects and unhappy customers.
Phil Crouch, Managing Director of ARIADNE, explains how to
measure a supplier’s success in this environment. |
| We are constantly bombarded with announcements
from IT suppliers announcing new customers and new products. These
announcements are usually signs of activity but not necessarily signs
of success. Indeed, they can often be prompted by a desperate need for
business. So how can the poor customer measure whether a supplier is as
good as they say? Turnover and profitability are indicators. Gaining
new customer orders is a positive indicator but may indicate a talented
sales team rather than a successful implementation team. We believe
there are two sure success signs. |
|
| |
Honest
client references: |
|
Are they
willing to supply a complete list of customers or do they only supply
the names of their “tame” accounts? |
| |
Ask for
names of organisations who have been customers for a long period but
also those who are in the implementation phase – often the time when a
supplier’s true colours are on show. |
|
| |
Honest
staff levels: |
|
How many
staff have left the Supplier in the last 12 months? |
|
How many
staff have joined in the last 12 months? Is the supplier willing to
supply a list of employee names to substantiate their claims for staff
numbers? |
|
How many
employees are directly involved in the product or service on offer? |
|
| Suppliers will only resist these requests if
they have something to hide. |
|
| These are the key measures that ARIADNE apply
when judging their own success. If you are gaining and retaining
customers then you can be confident that your products and services are
meeting their needs. |
| If you are gaining and retaining staff then you
can be confident that they are working with customers and products that
provide a sense of achievement. |
|
| (ARIADNE the market-leading supplier
of software solutions to the Friendly Societies sector – ask ANY of
their customers!) – Email Phil Crouch at
philc@millertech.co.uk |
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millertech.co.uk
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